Improving Your Back Office Efficiency - One Task At A Time
BO System® is the perfect option if you want to connect your back office teams through a single platform. It simplifies piles of paperwork, manages tasks in real-time and goes through all the administrative and back-office resources in a quick way, taking the burden of task management off your shoulders.
Allocate, Verify And Redirect Requests To The Real Correspondents
We all know that the traditional back-office infrastructure is full of roles, responsibilities, tasks and requests. Therefore, it is easy to get lost in all of these administrative responsibilities.
Thanks to BO System®, all of the requests are properly allocated to the right correspondents - after which they are verified and redirected. The dynamic infrastructure saves you time, gets you rid of responsibilities and streamlines the work for every team member.
An Automated Platform Designed To Keep Teams Focused
The BO System® is more than just a task management and ticket system. It is an all-in-one solution and a platform that is developed to keep your teams focused on their tasks, in line with their responsibilities and always available to appoint to your customer needs.
At the same time, the platform takes the stress out of the task management process and improves your back-office efficiency. By allocating the tasks to the right correspondents, it ensures that your department will be at least three times more efficient, allowing it to deal with more complex issues and tasks that require their direct involvement.
BO System® is a platform that comes with an easy-to-use interface. By visualizing your back office management in the right way, it ensures maximum efficiency and collaboration across your teams and departments.
On top of this, the platform eliminates and completely reduces the needs for overlapping systems or miscommunications.
Thanks to the back-office platform and all of its functionalities, teams can enjoy the process of requesting inquiries to specific correspondents or departments. BO System® filters every inquiry in a simple and intuitive form which can be filled by any cashier, authorized agent or other team member responsible for it.
Real-Time Process Monitoring
BO System® takes the pain out of inquiring - and lets you monitor your tasks in a visual way. Thanks to its coloured status, built-in dashboards and interactive features, keeping track of your requests is now easier than ever before.
Efficient Team Collaboration
Our platform does all the heavy lifting when it comes to requests, tasks and issues. This leaves your back-office team to be more agile in handling all the complex issues that require a personal engagement. You can solve problems, allocate tasks and set the bar higher when it comes to efficient team collaboration.
Increased Customer Satisfaction
Customers want their orders on time. If you fail to do so, you are losing them and their money. Thanks to BO System®, deliveries are solved in a timely manner - all in order to keep your customers satisfied and your business thriving.
BO System® automates any type of request that is sent to your correspondent or specific department - giving you the freedom of behaving in the way you want it.
Our platform analyzes the order, giving you a range of options to choose from. Most importantly, the seamless integration reduces any human errors and results in maximum accuracy.
ADVANCED BUSINESS INTELLIGENCE
The customized and built-in dashboards can help you keep track of each team and its performance. You can even download the data and analyze the performance, making important decisions and improvements that lead to success.
CUSTOMIZABLE EMAIL TEMPLATES
BO System® lets you create unlimited email templates which you can send to any correspondent, team or department. Easy to work with and completely customized, they help you communicate in real-time and respond to queries in a quicker way.
You can stop requests and request verification - before they are actually sent to the correspondent. This can help you when cancelling requests or working with documents that require compliance.
It is now easy to prioritize tasks and get to things that truly matter on-time and without delays. BO System® allows your team or authorized agent to label your requests sent to specific departments as “URGENT” and with that ensure quicker, prioritized responses.